Exchange Policy
Order Processing:
Orders are processed within 1 to 2 business days (excluding weekends & holidays). We offer standard Rs 200 Shipping rates and Free Shipping above Rs 5000.
Tracking:
Once your order ships, you’ll receive a notification via email & whats app.
Order Confirmation for High-Value Orders:
If a customer places an order valued at Rs. 10,000 or more for the very first time, we may require a payment of a certain percentage of the total order amount as a confirmation before dispatching the order. This is to ensure the order will be received and to prevent fraudulent or abandoned orders.
However, if the customer has a proven order history with successfully paid and received orders, we may proceed with dispatching high-value orders (Rs. 10,000 or more) without requiring an advance payment.
Returns & Exchanges:
Exchange will be made within 7 days. (If the product received is not identical to the product ordered on the website )
Colors may vary upon delivery of your merchandise. (Unless you have paid extra for the desired color) colors are not covered under any Exchange or Refund Policy.
Contact our support team at infohometechpk@gmail.com with your order number.